更多案例 服务保障
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售前服务
我们的服务
售中服务
售后服务
Pre-sale service
The service during production process
After-sale service
Our service
1、All the international sales and after-sale service specialists will be 24 hours online.
2、Fast response: We’ll provide solution within 30 minutes for customer complaint call, solve general failure within 24 hours and solve
major failure within 72 hours.
3、Lifetime maintenance: We’ll provide lifetime maintenance service for all our products, and we’ll only charge for spare parts after
warranty time.
4、Value-added service: We can provide free system upgrading, technical training course and remote technical support and guidance
within the warranty time.
1、热线畅通:所有业务人员及售后服务专员24小时待机。
2、响应快捷:客诉电话30分钟内提供解决方案,一般故障24小时内解决,重大故障72小时内排除。
3、终身维护:我司所有产品均享有终身维护服务,并确保每个项目均保留同规格、同批次的备品、备件和专用工具,保修期后客户只需
支付相应的成本费用。
4、增值服务:在保修期内我司提供每年免费上门服务,免费升级系统、设备保养、人员培训和重大活动时的远程技术指导或现场指导。
1、We’ll provide qualified installation structure drawing for big project.
2、We’ll send engineers to offer on-site installation and debugging guidance for big project.
3、We can provide on-site installation and debugging service according to customer’s requirements.
1、针对大项目,我们将免费为您出具具有资质的安装结构图纸。
2、大型项目工程,我们将免费指派工程师到现场指导安装调试。
3、根据您的需求,我们可以提供现场安装调试服务,即交钥匙工程。
1、24 hours global customer service hotline, providing technical support free of charge.
2、We’ll make strict internal project evaluation according to your inquiry.
3、We’ll give you detailed technical solution after evaluation of your project.
4、We’ll provide free site effect design drawing, including graphic effect and Flash animation effect.
1、24小时全球客户服务热线,免费为客户提供技术支持。
2、我们会根据您的询盘信息,进行严格的内部项目评审。
3、我们会根据评审意见,出具详细的技术解决方案。
4、我们会为您提供免费的现场效果设计图,包括平面效果和Flash动画效果。
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